Frequently Asked Questions | Shipping Rewards Program | Esenciální oleje dōTERRA

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Q: Can Retail Customers receive Shipping Rewards Points?

A: No, Retail Customers cannot receive Shipping Rewards Points on their order.

Q: Can Shipping Rewards Points be earned on Point Redemption Orders?

A: Yes, 50% of the SRP points can be earned if the order is placed online.

Q: When will Shipping Rewards Points be added?

A: Shipping Rewards Points will be added to accounts during the commission run, on approximately the 15th of every month.

Q: What if an order is returned?

A: If an order is returned, any Shipping Rewards Points earned from that order will be deleted.

Q: Which points get used first when placing a Point Redemption Order?

A: The oldest points on the account will be used first.

Q: Do Shipping Rewards Points expire?

A: Yes, Shipping Rewards Points will expire one year from the month in which they were earned.

Q: Can Shipping Rewards Points be used to cover shipping on future orders?

A: No. Shipping Rewards Points can be used on future product, but not towards shipping or VAT.

Q: What are the benefits of the Shipping Rewards Program?

A: The Shipping Rewards Program (SRP) helps our members earn product points that can be used to purchase doTERRA product. .