Frequently Asked Questions | doTERRA Wholesale Customer | Esenciální oleje dōTERRA

Q: Can Wholesale Customers participate in the Loyalty Rewards Program?

A: Yes. Wholesale Customers can participate in the Loyalty Rewards Program.

Q: Do Wholesale Customer orders count towards Fast Start Bonuses?

A: Yes. Wholesale Customer orders will count towards Fast Start Bonuses.

Q: How can I convert my account from a Wellness Advocate account to a Wholesale Customer account?

A: Wellness Advocates with no downline can reach out to Member Services to request an account change from Wellness Advocate to Wholesale Customer.

Q: Can a Wholesale Customer take advantage of Wellness Advocate upgrade move more than one time?

A: No. Any Wholesale Customer who upgrades to a Wellness Advocate account can be moved once the individual has personally enrolled a new member with a 100PV order.

Q: Can a Wholesale Customer transfer into a Wellness Advocate position?

A: In select cases a Wholesale Customer may be allowed to transfer into a Wellness Advocate position. If the position they wish to transfer into is underneath the same enroller, then they may be allowed to transfer into a Wellness Advocate position with placements approval.

Q: As an enroller, will I be notified if a Wholesale Customer upgrades their account to a Wellness Advocate Account?

A: Yes, you will receive an email whenever an enrolee upgrades their account from a Wholesale Customer Account to a Wellness Advocate Account.

Q: Can a Wellness Advocate be converted to a Wholesale Customer after upgrading from a Wholesale Customer Account?

A: Yes, if a Wellness Advocate decides not to enrol any team members, then they will eventually be converted back to a Wholesale Customer during their next renewal month, as outlined above. However, a Wellness Advocate can always opt out of this conversion process and decide to remain a Wellness Advocate.

Q: Can Wholesale Customers access the Message Centre in the mydoterra?

A: Yes, Wholesale Customers do have access to the Message Centre to receive messages from their upline and respond to those messages.

Q: What are benefits of a Wholesale Customer account?

A: A Wholesale Customer receives the same discount as a Wellness Advocate and has a more consumer- friendly shopping experience when they log into doTERRA.com.

Q: If I am a Wellness Advocate with no downline, can I request to convert my account to a Wholesale Customer Account?

A: Yes, please contact Customer Service.

Q: Does a Wholesale Customer keep their Member ID number when they upgrade their account to a Wellness Advocate account?

A: Yes – A member will maintain all account information upon upgrade, including doTERRA Member ID Number, LRP status, and all Rewards Points.

Q: Can Wholesale Customers have a replicated website?

A: No. Wholesale Customers do not have the ability to enrol other people, so they do not have access to a replicated mydoterra.com website.

Q: Can Wholesale Customers participate in the Fast Track Program?

Yes.

Q: Can I have both a Wellness Advocate Account and a Wholesale Customer Account?

A: No, each individual or married couple (legal partners) is only allowed one Wellness Advocate account OR one Wholesale Customer account.

Q: How will Wholesale Customers appear in mydoterra?

A: To identify a Wholesale Customer on mydoterra.com, they will appear as a green icon. In addition, their icon shape will also reflect their LRP template setting, just like Wellness Advocate accounts do today.

Q: As an enroller, why would I enrol someone as a Wholesale Customer?

A: Wholesale Customers contribute to your team in many of the same ways as Wellness Advocates, and have additional advantages:

• Wholesale Customers can help you qualify for ranks and bonuses just as Wellness Advocates, including Power of Three and Fast Start.
• By signing up downline members as Wholesale Customers, you can better distinguish between users and builders on your team and support them accordingly.
• Wholesale Customers who upgrade to a Wellness Advocate and enrol a new member with 100PV will be eligible for a Sponsor move.

Q: Can a Wholesale Customer be placed anywhere in an organisation?

A: Yes, A Wholesale customer can be sponsored under any Wellness Advocate in the enroller’s organisation (including the enroller themselves).

Q: Does Fast Start restart upon upgrade from Wholesale Customer to Wellness Advocate?

A: No, Fast Start is paid on the first 60 days of membership for each new Wholesale Customer or Wellness Advocate, regardless of account type.

Q: If I am an existing Wellness Advocate, do I qualify for a Wholesale Customer account?

A: If you are a Wellness Advocate with no downline, you qualify to change your account to a Wholesale Customer account. Please refer to next question for conversion details and timelines.

Q: How does the upgrade process work?

A: A Wholesale Customer can upgrade their account on shop.doterra.com by selecting the account dropdown. Wholesale Customers may also contact Member Services for assistance with the upgrade process.

**It is illegal for a promoter or a participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting others to join a scheme. Do not be misled by claims that high earnings are easily achieved.*>