Frequently Asked Questions | Compensation Plan | dōTERRA Essential Oils

Q: When are commissions paid?

A: Commissions are processed and paid between the 11th and 14th of the following month. Direct deposit payments are sent within a week of processing. For example, July commissions are calculated and paid out between 11th and 14th of August.

Q: How often does doTERRA office update to reflect new volume?

A: Your detailed genealogy updates in practically real time. You can check volume for bonuses here at any time. Your qualification module updates several times a day, at the bottom of the module there is always a note indicating the time of the last update.

Q: Can a new Wellness Advocate earn Fast Start during their first 60 days?

A: Yes. A new Wellness Advocate can earn Fast Start in their first week, if they begin personally enrolling others right away. In order to qualify for Fast Start the new member will need to set up their Loyalty Order right away and process 100+PV in Loyalty Orders in their second month. They also need to have at least 100+PV in their enrolment month.

Q: Can I use the graphic tree to confirm my power of three is in place?

A: The graphic tree shows things as they could be and what your team has set up, but does not show things as they actually are. This is a planning tool that allows you to see quickly what LRPs could process during the month. To ensure your rank and Power of 3 are in place, use the Detailed Genealogy or the Qualifications module which gives you a detailed and filtered view for Power of 3.

Q: Can I earn a Power of 3 Bonus Level 2 or 3 if my downline does not place their personal 100+PV order, or is missing their 100+PV of personally-enrolled LRP volume in their frontline-Pod?

A: Yes, you can still earn your Power of 3 Level 2 or 3 Bonus even when your downline does not qualify to earn theirs, as long as all the Pod volumes are in place.

Once you fulfill your own requirements of having a personal 100+PV LRP order, and having your own 100+PV of personally-enrolled LRP volume in your frontline-Pod, you can qualify for all levels of Power of 3 for which you have the needed Pods.

This means that if your downline has a 500+PV LRP Pod, but they don't fulfill their personal order or the 100+PV LRP in frontline-Pod volume requirements, they will not block you from earning your Bonus.

Q: Are the two Power of 3 Boost tiers limited to the respective Level 1 and Level 2 Power of 3 Bonus earners?

A: You can still earn either of the two Power of 3 Boost tiers (400 or 800 PGV) when qualifying for a Level 2 or Level 3 Power of 3 Bonus.

The only limitation is for Level 1 Bonus earners who have access to the 400 PGV tier, but not the 800 PGV tier.

Q: Are One-Time Loyalty Orders counted in the Power of 3 Pod volume and in Personal Growth Volume (PGV)?

A: Yes, One-Time Loyalty Orders are considered LRP orders and also contribute to determine monthly LRP volumes, as required for Power of 3 Pods and Personal Growth Volume (PGV).

Q: Can I earn more than one Power of 3 bonus?

A: If you are Blue Diamond rank or above, you can earn from one additional Power of 3 structure if you fulfill all the requirements twice. This means reaching 200+PV in Personal LRP Orders and 200+PV personally-enrolled LRP frontline Pod volume.

Q: Where can I track the PGV and TGV achieved by myself or my downline?

A: Your Growth Metrics (PGV and TGV) can be tracked in doTERRA Office, using the dedicated "Personal Growth Volume" and "Team Growth Volume" reports accessible from your Dashboard in the Quick Reports section. You can also track your downline's PGV and TGV volumes in the "Team Qualification Report" and in "Detailed Genealogy".

Q: How do Retail orders contribute to PGV and TGV?

A: The volume from Retail orders is added to the PV of the Wellness Advocate that promoted the sale.

Retail orders promoted by you are added to your own PV, so they will NOT count towards your PGV or TGV.

Retail orders promoted by a Wellness Advocate in your downline are added to their PV, and will contribute to your PGV or TGV only if that Wellness Advocate is currently contributing to those metrics for you.

Q: How do Reactivated-members contribute to my Team Growth Volume (TGV)?

A: A member is considered "Reactivated" when they place an order after a period of 12+ months of inactivity.

After the Reactivation month, all volume from that member will count towards TGV for the following 12 months, similarly to how a new member is counted for the 12 months following their enrolment month.

The Reactivation order and all volume placed in the reactivation month are NOT counted towards TGV, similarly to how a new Member's enrolment order and all volume placed in their enrolment month are also not counted.

Q: What does Rank Compression applies only for Platinum+ ranks mean?

A: The rules for Rank Compression determine your Qualifying Legs only in the months in which you can achieve the rank of Platinum or above with them. If your rank drops below Platinum in a certain month, the "Enrollership" requirement will again apply to determine your Qualifying Legs in that month, meaning that only personally-enrolled Legs will mean you qualify to achieve the ranks of Premier, Silver or Gold.

Q: What does Qualifying Leg for Platinum+ Ranks has to be part of my "Enroller Tree" in Rank Compression mean?

A: The "Enroller Tree" is a different way to look at a structure than the "Sponsor Tree".

In your Enroller Tree, we only include members that are personally enrolled by you, or by another member of your Enroller Tree.

For example if you enrol members A, B and C, they become part of your Enroller Tree, and if any of them enrols members D and E, they also become part of your Enroller Tree, and so on.

This means that you might have members or teams in your downline that are not part of your Enroller Tree, if they have been enrolled and placed under you by one of your uplines. These members outside of your Enroller Tree cannot become your Qualifying Legs for Rank Compression.

Q: Is it possible to earn the Unilevel Organizational Bonus past my seventh level?

A: Yes. doTERRA’s Unilevel Organizational Bonus is designed to support growth in your structure through what is known as dynamic compression.

Each order pays out at 6 levels, to the first qualified person in your Sponsor's upline, and then in order from there. This means that if there is anyone in the normal 6 levels not qualifying it will continue looking up until it finds someone to pay. For example, an order might have to look up the tree three times to pay the second level. If you are the sixth person in line that would mean you were paid on your ninth level.

Q: How do I earn extra shares in the rank pools?

A: Each pool is a little different, and most pools have the opportunity to earn extra shares. In the Leadership Pool a qualifying Silver, Gold or Platinum leader can earn additional shares by working with a personally-enrolled builder to reach the rank of Elite for the first time. Similarly, Diamonds and Blue Diamonds can earn extra shares in the respective pools by enrolling someone who reaches the rank of Premier for the first time. Presidential Diamonds earn shares in their pool in the month their personally-enrolled builder achieves Silver for the first time. Platinums, Diamonds, Blue Diamonds and Presidential Diamonds can earn extra shares in the Performance Pool as well when they personally enrol someone who reaches the rank of Premier for the first time.

Q: If I advance in rank will I need to fulfill a larger Team Growth Volume (TGV) requirement to earn the maximum amount of Pool Shares?

A: When you advance to a new rank for the first time, you will have a 12 month period during which you only have to fulfill the Team Growth Volume (TGV) requirements for the rank below your newly achieved rank, in order to earn the maximum number of Pool Shares.

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