Diamond Club: FAQ | dōTERRA Essential Oils

Find the answers to additional queries with our Diamond Club Frequently Asked Questions (FAQs):

Suppose a class is held on the last day of the month, but enrolment is done 5 business days after the class, making the enrolment the following month. During which month will enrolment be accounted for?

The enrolment counts for the month in which the class was held. However, if you would like the enrolment to count for the following month (the month in which the enrolment was made), please reach out to the Diamond Club team on the day you choose to enrol the enrolee so this request can be reviewed. Late requests for this may not be accepted.

Can someone in my team enrol new members through my portal for me?

No. You will risk your membership in Diamond Club and will be disqualified. You are the only person allowed to enrol through your portal as you are the one who has agreed to the terms and conditions of the program.

Is there a requirement for my classes to be in or out of area?

It depends on the Diamond Club level you are participating in:

• Level 1: No. You can hold your classes wherever you like; it can be online and it can also be a one-to-one class. However, please note that proof is required to confirm that the class actually took place and that the member attended. This can include screenshots, zoom links, attendance lists, chat logs, or other forms of verifiable documentation depending on the format of the class.

• Level 2: Yes. You are required to hold a minimum of 2 in-person classes within your area and at least 2 in-person classes outside your area (at least 60 km from your local area). Proof can be any evidence confirming that the event took place outside your area. Documentation should clearly link the event’s date with its location.

What happens if someone in my team participates in Diamond Club too?

As for qualification, participation, and maintenance, the same enrolment cannot count for two Diamond Club participants simultaneously. Please coordinate with your team member.

Does the new enrolee need to have an LRP (Loyalty Rewards Program) set up at the time of the enrolment? How do they get product points awarded?

No, the new enrolee doesn’t need to set up his LRP at enrolment. If the new enrolee wants to get the 25 product points, they can set their LRP up at any time within the month of enrolment and the following month

If I forget to enrol my new member through the portal, what can I do?

If it is still within the 5 business days of enrolment, you may email europediamondclub@doterra.com/dachdiamondclub@doterra.com and we will investigate it.

Can I qualify with an enrolment outside Europe?

No, Europe Diamond Club is a Europe and Israel-wide project and does not include other countries outside of Europe or Israel. While we are happy that you are enrolling on other continents, please note that those enrolments will not count for your qualification, nor will the enrolee qualify for Diamond Club promotions. These enrolments must also not be made using the Diamond Club enrolment portal. Please note Russia or South Africa enrolments also do not qualify.

Can my sponsor be from another market outside Europe?

Yes, your sponsor can be anyone in your direct sponsor upline in any market.

If doTERRA offers an enrolment promotion, will my new enrolee benefit from this promotion too?

Yes, your enrolee will benefit from the enrolment promotion and from the Diamond Club free product(s).

How many times can I participate in Diamond Club?

You can participate as many times as you like. However, you are only entitled to the Diamond Club trip incentive twice.

I’ve reached Diamond rank before, can I participate in Diamond Club as a participant?

You may participate under the following conditions: 1) You must meet all qualification criteria *Including not reaching the rank of Diamond during the 3 qualification months of DC; 2) You will not participate in the prizes and will not qualify for the trip; 3) Your points will not be shown in the rankings;

The highest rank I achieved at doTERRA is Premier or above. Do I have to maintain Premier or above during Diamond Club season to proceed?

No. However, you must meet the full monthly requirements to proceed to the next month and potentially graduate.

How do I process a Diamond Club enrolment?

There are three ways to process a Diamond Club Enrolment.

• Using the Link Generator tool: This will allow you to quickly set up a link you can share with those that attended your class. This link can be sent to multiple attendees at once.

• Explore Link Generator

• Shop.doterra enrolment experience: If you need to do an out of team enrolment, or you are processing the enrolment with the class attendee present.

• Israel Enrolments: Israel enrolments must use the link below.

• The link for the enrolment portal is https://office.doterra.com/Application/index.cfm?DiamondClub

• For the Link Generator tool and shop.doterra enrolment: during the first step of enrolment and creating a link you will need to input your ID number in the order summary to ensure the enrolment counts as a Diamond Club enrolment.

• Israel enrolments can only be processed using the Diamond Club enrolment portal.

How do I access the Diamond Club portal?

You can access the portal using this link: https://diamondclub.doterra.com

The enrolments I made are not yet showing on my participant website. Is there an issue?

The enrolments can take up to 72 hours to reflect on your participant website after payment has been made. If the enrolment is still not reflecting correctly after 72 hours, please contact the Diamond Club team. Please note enrolments made by bank transfer may take longer to appear whilst payment is processed; up to 5 business days.

What does the status ‘Enrolled without Promo Code’ / ‘Not Enrolled’ mean?

There are multiple reasons why an enrolment may show a different status. Below are a few reasons.

• There was an error with the initial enrolment order and a second one was created.
  In this scenario where two orders have been placed since the initial order failed, please contact Diamond Club directly so that we can ensure the system recognises the correct order as your enrolment order.

• An enrolment order was placed, but did not go through the correct steps. Please reference answer to the question “How do I process a Diamond Club enrolment” for more details.

• Payment for an enrolment order has not been received (could be a bank transfer delay).

• An enrolment was made using a different email address from the email address used to log in for the class.
  In any of the cases above, please contact the Diamond Club team as soon as possible so that the team can review and support you where possible. When emailing Diamond Club, it is important to include the full name and member ID number of the enrolee of interest.

The enrolee I enrolled did not receive the Diamond Club promotion oils. Why has this happened?

Please refer to the possible reasons below.

• If a Europe enrolment, the Diamond Club participant ID was not applied to the order summary.
• If an Israel enrolment, the enrolee was not enrolled through the Diamond Club enrolment portal.
• The enrolee’s order did not reach the minimum requirement of a single 100PV or more enrolment order.
  Please contact the Diamond Club Team so we can help solve the query for you.

I can’t sign into my participant website. What can I do to solve this issue?

Try clearing your cache, cookies and then attempt to sign in again.

In my class attendee list, I included the email address of each person. Can I add them to a different class with the same email address?

If you add an individual to two of your classes and then choose to enrol them, the system counts the first class you added them to as their enrolment month. However, if the enrolment period is over 5 business days, it does not count as a Diamond Club enrolment.

Visit our website: https://www.doterra.com/ME/en_ME/diamond-club

Contact us on europediamondclub@doterra.com

Can someone in my team enrol new members for me?

No. You will risk your membership in Diamond club and will be disqualified. You are the only person allowed to enrol through your portal and using your ID as you are the one who has agreed to the terms and conditions of the program.

Can I share my ID number with a new enrollee instead of doing the enrolment myself?

No. You must either set up a link for the new enrollee using the Link Generator tool, or process the enrolment yourself.

I have qualified for a Diamond Club Sourcing Trip but can't attend, can I defer my place to the next available trip?

Members who defer an upcoming trip will be added to a waiting list. They will then be notified of trip dates simultaneously with new qualifiers. Once registration for new qualifiers closes, any remaining trip spaces will be offered to those who deferred from a previous trip on a first-come, first-served basis. Please note that when a member chooses to defer, dōTERRA cannot guarantee when they will be accommodated on a sourcing trip.

I've completed the enrolments requirement, but due to placements actions (gifting, transfers, swaps etc), I am no longer the enroller of the enrollees that would qualify me. Do I still qualify?

No, those enrolments will no longer count towards your progress as you are no longer the enroller. In order for the enrolments to qualify you, these have to be kept for at least the bonus months while Diamond Club is running.

Do I have to actively engage with attendees in my class?

Yes, you must actively engage with attendees in the classes that you host or co-host throughout the duration of Diamond Club. This will allow you to build a personal connection with new members and follow up on enrolments.

How can I make an enrolment count for both Diamond Club and Premier Club, and ensure the new member receives the promotional Diamond Club oil/s?

After co-hosting a class with a Premier Club participant, you must generate an enrolment link with the Premier Club participant as the enroller for the new member.

Who can I bring as a guest/buy-in guest to the Diamond Club sourcing trip?

The guest rule for the Diamond Club Sourcing trip is the same as all other trips. The guest/buy-in must be an immediate family member (spouse/life-partner, parent, sibling, or child).

Can I switch between Level 1 and Level 2 during the season?

No. Once the season begins, it is not possible to change levels. Participants must choose their level at the start of the season. You do not need to inform us of your selection.

If I fail to meet the Level 2 monthly requirements, can I continue at this level as an exception?

No. Participants who begin Diamond Club at Level 2 must meet all monthly requirements without exception in order to complete the program and receive the Level 2 benefits.

If I am participating at Level 2, can I still host online classes?

Yes. You may continue hosting online classes as long as you meet all Level 2 class requirements.

How many out-of-team enrolments count towards the ranking?

Only 25 out-of-team enrolments will count towards your ranking. Any additional enrolments beyond that number will still receive Diamond Club oils, but you will not receive points for those enrolments.

Can the system automatically verify whether a class was held outside my area?

Yes. Once you enter the address of the out-of-area class, the system will calculate whether it is located beyond the required minimum 60 km radius.

What type of proof is required to confirm that an in-person Level 2 class actually took place?

Proof can be any form of evidence that you hosted an event outside your area. We recommend providing documentation that clearly links the event’s date with its location.

How many days do new members have to enrol after attending one of my classes?

New members have 5 business days to complete their enrolment following the date of the class.

Do I need to upload proof of my class in the Diamond Club portal?

Yes. Proof is required for all in-person classes, and it must be uploaded directly to your Diamond Club portal.

If my class is, for example, 55 km from my area instead of 60 km, will it count as an out-of-area class?

No. There are no exceptions. To qualify as an out-of-area class, it must be at least 60 km from your location.

Contact Us

Please contact the Europe Diamond Club Team on europediamondclub@doterra.com.

Please contact the DACH Diamond Club Team on dachdiamondclub@doterra.com.