Loyalty Rewards Program FAQ | dōTERRA Essential Oils

What is the dōTERRA Loyalty Rewards Program (LRP)?

The doTERRA Loyalty Rewards Program serves members by helping them
earn Loyalty Points that can be redeemed for free doTERRA products.
The longer you participate, the greater the points you can earn,
leading to more rewards!

What are the benefits of being on the Loyalty Rewards program?

• No-hassle, automatic shipment of the doTERRA products you use on a monthly basis.

• Receive up to 30% of the Personal Volume (PV) value of your monthly Loyalty Order (LRP) in Loyalty Points.

• FREE Product of the Month - to qualify place a single Loyalty Order (LRP) totalling 125 PV or more between 1st and 15th of the month.

• Freedom to change your Loyalty Order (LRP) up to the day before your monthly ship date.

• Convenient way to meet monthly PV and bonus qualification requirements.

• Powerful incentive for new Wellness Advocates and Wholesale Customers.

• Earn bonus points from shipping for each order you place online.

• Access exclusive kits, discounts and other promotions.

How do I view/use my Loyalty Points?

Redeem your Loyalty Points for doTERRA products by accessing them on
shop.doterra.com. To apply your points, simply select the 'Use Your
Rewards Points' option to choose which products you want and how many
you'd like to redeem using Loyalty Points.

How do I manage my Loyalty Order (LRP)?

To learn more about how to make changes on your Loyalty Order (LRP)
and process orders, please click here.

What are the terms and conditions of the Loyalty Rewards Program?

To view the full terms and conditions of the Loyalty Rewards Program
please see the
Terms and Conditions
information in this web page.

What is my LRP percentage?

You'll receive up to 30% of the Personal Volume (PV) value of your
monthly Loyalty Order (LRP) in Loyalty Points: Months 1-3, 10%, Months
4-6, 15%, Months 7-9, 20%, Months 10-12, 25%, Months 13+, 30%. For
full details see
Terms and Conditions.

Do I have to place an a Loyalty Order (LRP) consecutively each month to maintain my percentage?

Yes, you need to maintain a monthly Loyalty Order (LRP) of 1 PV or
more, over consecutive months, to qualify for each percentage increase
in Loyalty Points; otherwise your LRP percentage will automatically
default to 10%.

Can I still process a standard (One-Time) Loyalty Order if I have a Loyalty Order (LRP)?

Yes. You can process standard orders. If you have an active Loyalty
Order (LRP) your standard order will be automatically upgraded to a
One-Time Loyalty Order.
Learn more about One Time Loyalty Orders

What do I do if my Loyalty Order (LRP) didn't process?

Please contact Europe Member Services for help with any issues with
your Loyalty Order (LRP).

Why did my Loyalty Order (LRP) not process?

The top reasons that a Loyalty Order (LRP) did not process are:

• The processing date is set to a date in the future.

• There are one or more items on your Loyalty Order (LRP) that are unavailable.

• There are one or more items that have out-of-date/bad SKU numbers.

• Your Loyalty Order (LRP) was already processed during the current month.

• Your Loyalty Order (LRP) attempted to process, but the payment was declined.

What happens to my Loyalty Points if I return my Loyalty Order (LRP)?

If you return your Loyalty Order (LRP), the points you earned will be
removed from your account. If you process an exchange, the points
earned on your original order will be returned.

Will I be notified if I miss a qualifying Loyalty Order (LRP)?

While there could be a variety of reasons for missing a Loyalty Order
(LRP), you will not always receive notifications about it. For
example, you'll get an email alert if a credit card payment fails, but
you might not be notified if the missed order isn't payment-related.
We advise checking your order information regularly to ensure all
details are current, facilitating smooth order processing.

If I decide to resume my Loyalty Order (LRP) at a later date, can I get my percentage restored?

In exceptional circumstances, the restoration of your previous
earnings percentage may be possible; however, this will be assessed on
a case-by-case basis and cannot be guaranteed. Europe Member Services
will be able to advise whether a member is eligible for consideration.

Can I see my members’ ‘Next LRP Date’ in the Detailed Genealogy?

Yes you will be able to see their next scheduled ‘run’ date.

What options are available if someone’s percentage was mistakenly reset, or they weren’t able to place a qualifying backdated order?

If you need assistance correcting a mistake with your percentage,
please reach out to Europe Member Services, or if you are ranked
Silver and above you can contact your Account Manager for assistance.

What is a Loyalty Order (LRP) template?

You may hear the term 'template'. This is simply the page where you
original order is created and updated. A Monthly Loyalty Order is the
resulting order that is shipped to you, based on the information
stored on the template.

I have received an email from doTERRA saying that my Loyalty Order (LRP) template is being deleted due to inactivity. What does this mean?

If a Loyalty Order (LRP) template is classed as inactive it will be
deleted. A template becomes inactive when the products ordered have
not been paid for or processed over a set period of time. Any unused
Loyalty Points will also be deleted.

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