Sustainable Operations At Our Italy Warehouse (Translated Subtitles)

<<6>> Our newest warehouse is located in Milan, Italy,

<<9>> and it serves the Wellness Advocates

<<11>> in Southern Europe and Switzerland.

<<12>> It was set up to shorten the in-transit times

<<15>> and also provide better services to the customers.

<<18>> Within our international markets,

<<19>> we make sure that we ship the product

<<22>> to our international market fulfilment centres.

<<24>> If we put a fulfilment centre in Italy,

<<27>> it would be able to have a greater impact

<<30>> and a greater reach to more of our customers.

<<33>> Working with dōTERRA,

<<34>> it's been a really successful partnership.

<<36>> We've been growing together.

<<37>> We also match on a company level.

<<40>> Companies like dōTERRA

<<42>> are companies that we want to work with.

<<44>> I've been working here since day one in October 2019

<<48>> with just a small group of people.

<<50>> At the moment, the whole team is made up of 40 people.

<<53>> Working with dōTERRA is exciting.

<<55>> We are surrounded by positive people

<<57>> who are all going in the same direction.

<<58>> I really love the attention they have for their products,

<<61>> and it's the same attention we have for their products.

<<64>> Five years ago, we were facing an order quantity

<<67>> of around 200,000 orders per year.

<<71>> Right now, we are handling 2.4 million orders.

<<74>> Now, we are serving nine countries.

<<77>> The plan in 2022 will be to ship around five,

<<80>> five and a half million items, from here.

<<82>> We can deliver the goods for the Italian

<<85>> and Switzerland dōTERRA customer within 24 hours,

<<88>> and for all the rest of the countries in 48 hours.

<<92>> First, they receive the pallets

<<93>> from the United States and Ireland,

<<95>> and then pick and pack the orders for the customers.

<<98>> dōTERRA in Europe is becoming more and more sustainable.

<<100>> Like last year,

<<101>> we saved 100,000 square metres of plastic,

<<104>> not shrink wrapping our products.

<<107>> Also, we are using materials that have been recycled before

<<111>> and can be easily be recycled.

<<113>> All of that comes from the new company vision;

<<116>> We Help the World Heal.

<<117>> This journey we've started on,

<<119>> we're going to continue to do that.

<<121>> So we're not going to stop on all of our void fill,

<<123>> on our packaging,

<<125>> and we'll really focus on our carbon footprint even more.

<<129>> All our initiatives, all the things that we do

<<132>> on a daily basis are to support our customers

<<135>> and Wellness Advocates in the market.

<<138>> Operations will play a big role

<<140>> in tripling our impact by 2030.