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<<2>> [Music]
<<12>> kick starting to tear europe was an
<<14>> exciting time in those days we just had
<<16>> a very little warehouse in the uk run by
<<20>> matt dawson and melvin peckram
<<23>> when i started
<<24>> working for doterra i was one of three
<<27>> customer service agents dedicated to
<<29>> europe when somebody called customer
<<32>> service they always got
<<34>> me
<<35>> at least when they called from germany
<<37>> or switzerland or austria
<<39>> it was a very interesting time when i
<<41>> started the european market was very
<<44>> small
<<45>> i started as an employee with doterra i
<<48>> started as director of sales and
<<49>> marketing for europe our first tours we
<<52>> were happy when we had even 25 people to
<<56>> us was it was a good number you know i
<<58>> remember we had some some meetings where
<<61>> we ended up just being with a local
<<63>> leader and having a one-on-one meeting
<<66>> because nobody showed jurgen and murray
<<69>> and i we we were customer service we
<<71>> were account management we were sales
<<73>> manager we were the events team the
<<75>> marketing department we did basically
<<78>> everything that we have departments for
<<80>> now
<<82>> in 2015
<<85>> we were in a small
<<87>> town in austria the name was gumunden
<<90>> and we had one of our first conventions
<<93>> it was
<<94>> it was in the early days where we would
<<97>> love to have 300 or 400 people come
<<99>> together i remember calling up jurgen
<<103>> and calling up christian
<<105>> and we announced at that convention
<<108>> that we were moving to austria all three
<<111>> families this was a huge
<<113>> opportunity i felt like for us it
<<115>> changed like everything
<<117>> everything
<<118>> that we've done so far we didn't have
<<120>> the wonderful pleasant grove campus
<<122>> there wasn't
<<123>> all these buildings and spaces
<<126>> we were spread out in a city called
<<128>> aurum i was
<<130>> given the the reception desk people
<<133>> thought because next door to us was an
<<136>> orthodontist or a dentist
<<138>> they thought we were the dentist office
<<141>> they usually ask me so it's doctor
<<142>> so-and-so in and i said that it's
<<144>> actually on the other side it's over
<<146>> there murray and christian i mean that
<<148>> was that was the beginning the and
<<151>> jurgen right and they set up that little
<<153>> office there in austria and it was the
<<155>> three of them against the world
<<157>> the nice thing about it was that doterra
<<159>> does always attract good people so it
<<162>> was really exciting to work with those
<<164>> people who became our first leaders they
<<166>> were such
<<167>> good honest hard-working people and it
<<170>> was just a pleasure to work with them it
<<172>> was very much
<<173>> leader driven within the markets they
<<175>> had a deep enough conviction that
<<178>> that when they talked to somebody about
<<180>> doterra and about the oils that people
<<182>> listened and paid attention
<<184>> i have to share
<<186>> my aha moment it was actually
<<189>> in phoenix arizona in the middle of
<<192>> march 2014
<<194>> and i was sitting with with emily wright
<<197>> and we were at
<<198>> a leadership retreat and there was over
<<202>> 3 000 of these leaders that had come and
<<205>> i knew at that moment
<<207>> that that was going to be
<<210>> what europe would turn into eventually
<<213>> and then what the region would turn into
<<215>> eventually one of the reasons why i was
<<217>> was where i never doubted that doterra
<<219>> would be big in europe was that
<<221>> the the products don't need to be sold
<<223>> they literally sell themselves so for my
<<225>> first months at doterra maybe we would
<<228>> be in
<<229>> a small hotel
<<230>> with 50 to 100 people
<<233>> and we'd have a powerpoint presentation
<<236>> you know on your pull down screen at the
<<239>> hotel
<<240>> compared to one of the last events that
<<243>> we did in london and we had emilia
<<245>> wright come along and it almost seemed
<<248>> like a mini convention so to go from a
<<251>> small meeting room to over a thousand
<<254>> people it was just a different level i
<<256>> recall in my second week i was fortunate
<<259>> to to go to a diamond summit in austria
<<262>> my previous company that i worked for it
<<264>> really felt like a family the key
<<266>> prerequisite for me in joining a new
<<268>> company was it had that same sense of
<<270>> belonging so after meeting
<<272>> these amazing group of leaders
<<274>> at the event you know everything was
<<276>> very natural everybody seemed
<<279>> very committed
<<281>> but also it was very organic my first
<<283>> ever interaction with our advocates was
<<286>> at the london convention in 2018 it was
<<290>> so eye-opening to see what doterra truly
<<293>> stands for it helped me understand and
<<295>> fall in love with the company so much
<<297>> more one thing that i love most about my
<<300>> job is the relationships that we get to
<<301>> build with the leaders with the
<<303>> relationships we get to build especially
<<305>> as account managers they become my
<<307>> friends it's exciting to wake up and
<<309>> know that we
<<310>> can bring
<<312>> new products into europe it's exciting
<<314>> to think that
<<315>> we've been able to put together a whole
<<317>> manufacturing facility
<<320>> i've been amazed at how much the
<<322>> company's grown just in this short
<<324>> period of time that i've been here in
<<326>> six months it's just been a great
<<327>> journey i feel like part of the family
<<329>> already accompanied with the heart is
<<330>> what the terror is one constant
<<332>> throughout every day you know the highs
<<335>> and lows of what we're trying to do what
<<336>> we're trying to build is is that we are
<<338>> stewards of the culture
<<340>> everything that we've done to prepare
<<342>> the foundation and remembering
<<345>> what we've done in the past is for the
<<346>> future and i've never felt now
<<350>> more than ever that it's the best time
<<352>> to be with doterra
<<354>> it's not corporate that that builds a
<<357>> market
<<358>> it's actually the leaders that do it and
<<360>> our partnership with the leaders it's
<<362>> always good to look back and see where
<<364>> we've come from but to me it's more
<<367>> exciting to see where we're going in the
<<369>> future it's because of all of those
<<371>> things that have been done that
<<372>> foundation that's been set built on the
<<375>> original founders
<<377>> foundation that we we have the
<<379>> opportunity to do these amazing things
<<381>> together we grew up together we grew up
<<383>> with you leaders that are now
<<386>> diamonds and blue diamonds and
<<388>> presidential diamonds
<<390>> every day there's something new there's
<<392>> a new place there's a new person
<<394>> that we get to help
<<396>> and even after 11 years you know still
<<398>> looking out and seeing
<<400>> all of the people out there who have no
<<402>> idea who we are
<<403>> that keeps me pretty excited
<<407>> [Music]
<<424>> you